Have you ever received a threatening letter from a debt collector? Well, as of yesterday Toyman can proudly say, "yes, yes I have."
I used to use C I Host as the web host for my websites, but was increasingly displeased with the Byzantine billing procedures and customer service. Last June I received a bill for an auto-renewing feature that cost $60. On the same day I decided to cancel my account and move to a new provider. As part of the cancellation procedure, I had to fax in a written form to C I Host that stated, “We will not cancel your account and release your domain if your account has an unpaid balance.”
A few hours later I received confirmation that my account was cancelled. Case closed.
Not so fast! Yesterday I received a letter from Fidelity Credit Management stating that if I don't pay $65.24, the original $60 plus interest, that they'll submit a negative credit report to a reporting agency. Lovely.
For me the fun part is that I have a lot of documentation proving my case. The incredibly aggravating part is that I have to deal with this issue at all. C I Host's billing department always struck me as inept, and this ordeal is only driving that home for me.
Anyone else had similar issues?
A bunch of people are getting hit with similar (and worse) from CI Host/Fidelity. Do a Google Seach on "cihost fidelity" and you'll see what I mean. I was personally hit with a letter requesting over $500 for a debt they say I incurred over 4 years ago. Definitely a scam and a ripoff.
Thanks for the info. I just posted a complaint with the Fort Worth Better Business Bureau. Let's see what comes of that.